Fulfilment Policy

This policy explains how and when theAlgoLab.com Inc. (“Epic Journey”, “we”, “us”) delivers what you buy through epicjourney.app and the @epicjourney.app Instagram account.

What you receive and how it is delivered

Brand Me logos

• Where: in your Instagram direct-message conversation with @epicjourney.app — the same conversation in which you designed the logo. Previews, revisions and the final files are all sent there.
• What: Premium delivers your finished logo as image files (including a version on a transparent background where the design allows). Ultra delivers your animated logo as a video file plus its still versions.
• When: usually within minutes of payment; at most 24 hours.

Hook Me Up animations

• Where: inside the web app at epicjourney.app. Finished animations appear in your account, and you export the final video to your device (Save to Photos on a phone, download on a computer).
• What: one credit produces one five-second, 720p, silent animation of your hook, which the app places over your own footage for export.
• When: a few minutes per animation; at most 24 hours during periods of heavy load.

Epic Journey videos

• Where: rendered inside the web app and downloadable from your account.
• When: usually within an hour; at most 48 hours for long episodes.

Memberships and credits

• Access to the Creator Membership and any purchased credits is activated in your account as soon as the payment provider confirms your payment — normally immediately.
• Monthly credits are added at the start of each paid billing period.

Order confirmation

Your payment provider (PayPal or Stripe) emails you a receipt for every charge. Brand Me purchases are also confirmed in your Instagram conversation, and app purchases are reflected in your account at once.

Keeping your files

Please download your files when they are delivered. Download links we send may expire for security; if yours has, message us and we will re-issue it. Footage you import into Hook Me Up for previews is kept for 24 hours only and is never part of a delivery — your exported videos are what you keep.

If something goes wrong

• A Hook Me Up animation that fails for technical reasons returns its credit to your account automatically; simply try again.
• If a Brand Me request cannot be completed — for example because the AI provider refuses it — we tell you in the conversation and the Refund & Cancellation Policy applies.
• If a delivery has not arrived within the maximum time above, contact us at greg@epicjourney.app (or reply in your Instagram conversation for Brand Me). We will complete the delivery or refund you.

What you need

Brand Me requires an Instagram account that can message @epicjourney.app. The web app works in a current version of Safari, Chrome, Edge or Firefox on a phone or computer. Delivery depends on third-party AI, storage and messaging providers; an outage at one of them can delay a delivery, in which case the maximum times above still apply.

Contact

theAlgoLab.com Inc. · 343 Leighton View, Calgary, Alberta, Canada T3Z 0A2 · greg@epicjourney.app · all contact details