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Last updated: October 7, 2026
This policy applies to every purchase from theAlgoLab.com Inc. (“Epic Journey”, “we”, “us”) made through epicjourney.app or the @epicjourney.app Instagram account: Brand Me Premium and Ultra logos, the Hook Me Up Creator Membership and Hook Me Up credit packs. Everything we sell is a digital product created on demand by AI. Prices are in US dollars.
Each paid generation incurs real third-party computing costs the moment it is submitted, and a digital file cannot be returned. That is why we show you a free design first wherever we can, and why we charge for the generation itself rather than for your satisfaction with a particular variation.
Free trial. New members can try the full app free for seven days. A payment authorisation is collected when the trial begins and we remind you two days before the first charge. Cancel before the trial ends and nothing is charged. If you do not cancel, the paid membership starts automatically and the first month’s charge is subject to this policy like any other charge.
Monthly renewals. The Creator Membership ($9.99/month) renews every month until you cancel. You can cancel at any time: your access and your monthly credits continue until the end of the billing period you have already paid for, and the membership then ends. We do not refund partial months or unused monthly credits, and monthly credits are not carried beyond the end of a cancelled membership.
Credit packs. Credits from packs you buy (10 for $10, 25 for $20) never expire and stay in your account — they remain usable even after your membership ends. Packs are not refundable once purchased, except in the cases listed under “When we refund” below.
How credits are used. A credit is deducted when an animation request is submitted. A technically failed generation returns the credit automatically, so no refund is needed. A successfully generated animation uses its credit even if you decide to make a different variation; each further variation uses another credit. A ten-second animation uses two credits. Generating reference images and editing text, timing, position, footage or exports never uses credits.
We refund in full, to the original payment method, when:
Please contact us within 30 days of the charge at greg@epicjourney.app, from the email address or Instagram account used for the purchase, and include your receipt or transaction ID. We answer within two business days. Approved refunds are issued at once; depending on your bank or payment provider they usually appear within 5–10 business days. Where a credit has already been returned to your account automatically, no additional cash refund is owed for that generation.
Cancellation takes effect at the end of the current billing period; you will not be charged again. Deleting your account also ends your membership (it does not trigger a refund).
If something looks wrong on your statement, please contact us before opening a dispute with your bank or payment provider — most issues are resolved within two business days. If a dispute is opened without contacting us, we will provide the payment provider with our delivery records, and we may pause the account while the dispute is open.
Nothing in this policy limits rights you have under applicable consumer-protection law, including the Alberta Consumer Protection Act and the laws of the place where you live.
We may update this policy from time to time; the “Last updated” date above shows the current version. The policy in force when you made a purchase applies to that purchase.
theAlgoLab.com Inc. · 343 Leighton View, Calgary, Alberta, Canada T3Z 0A2 · greg@epicjourney.app · all contact details